I have to announce how disappointed in the customer service (or lack thereof), that I received with a recent online purchase from Sierra BMW in Sparks, NV.
This was my first experience with buying anything from Sierra BMW and it will be my last.
I Ordered an aftermarket "Hornig" Billet Ignition key head with a BMW roundel insert from them on May 29, 2013.
After a couple of weeks when the product had not arrived I sent off a "contact us mail" from the Sierra BMW website inquiring about the status of the order.
Another week or more went buy......no response from Sierra BMW.
I initiated a phone call and got hold of their parts representative "Lane Swall". When I asked him about the transaction and the lack of response to the mail, He seemed very "casual" about the whole sale.....announcing that he had seen my enquiry a couple of days ago.
Lane told me that the Logo part which is sourced from BMW was on order from "Germany". We agreed that he would go ahead & send me the Billet aftermarket part of the order and forward the little logo when it came in.
I received the main part on about 6/11 and continued my wait for the final piece.
I received an update from Lane via email 6/21/2013 stating the following: The comments for your order are: shipped 06/07/2013; bmw logo to follow; thanks. ls
Your order has been updated to the following status.
New status: Partial Shipment
Please reply to this email if you have any questions.
Upon receiving this notice I sent a reply email to Lane Swall asking for a clarification asking if this meant that the logo part had been shipped or if it meant that it was still on order?
Today is 7/10/2013
Again, I have no response from Lane.
It's been 6 weeks since my order and I don't have my item. It's 4 days till we leave for the BMW Rally in Salem. I expect I'll be going without my finished accessory.
Sierra BMW continues to advertise for sale of this item although they obviously can not deliver it. (See the URL below)
I have to say that not only am I very disappointed in Sierra BMW's ability to fill this order in a reasonable time.
I am even more disappointed in Sierra BMW's utter lack of any respect for their customers in failing to respond to 2 separate email requests.
I could never recommend Sierra BMW!
Regards, Jeff Walker (ibjman)
PS: the part number I appear to be wanting yet is: 62 11 2 305 861. It appears to be a dashboard Logo for K1200.