I would LIKE the MOA to be an advocate for its members concerning possible manufacture defects.
I would NOT like the MOA to be an advocate for its members concerning possible manufacture defects
Advocacy implies an adversary and there is no reason to make BMW NA an adversary.
I do not admire European firm culture re quality. Germans are great pre planners and engineers but crappy and slow reactors to things that don't go according to plan, unlike Americans or Japanese, for example. But that's no reason to set up an adversary relationship.
However, MOA is too pollyannaish for my taste, especially compared to BMW CCA, the car equivalent. (Whose members wasted few words when they found certain M3 bodies split simply when putting track tires on a car for play, for example. Too few spot welds in the unibody, long ago fixed by BMW)
As I said elsewhere, I suggest an annual issue of ON with a section on reliability and reported defects for existing models. Sort of like Consumer Reports. Data could be from forum or member survey.
Both members and BMW NA would then be free to do with the info as they wish. Draw any or no conclusions, take corrective or no action, etc etc. No legal pressures, just facts...
I'd like to see MOA perceived as the authoritative source of consumer oriented info on BMW bikes but its publications contain little such info with the exception of tech articles by Glaves. Parkhouse, etc. Even decent reviews of new models don't happen- what ON calls a review is mostly a parroted press release and not at all worthy of what ought to be an expert comparison by brand experts. The forum is the place where such details get discussed, sometimes..
I also suggest have a page with all the BMW NA corporate contact information so we can quickly bypass the 1-800 customer service reps if we are not getting satisfaction from them.
If I wound have had the direct contact information to BMW NA then I would not have wasted 3 years dealing with customer service reps.
I am going to call the MOA office this morning and see if I can find out if the bikes for the raffle are donated to the MOA by BMW NA. If that is the case then it makes sense why no one wants ruffle any feathers at BMW NA because you "Don't bite the hand that feeds you".
If the bike are donated then I applaud the MOA leadership for getting the bikes for free to help raise money for the foundation. If that is true then you will not see a push from the MOA to create a ombudsman or advocate position for obvious reasons.
I want to make sure that I point this out. From my 25 minute conversation with Greg I found him to be a very nice, honorable and capable leader and I appreciate him taking the time to speak with me. So don't jump on me for asking if the bikes are donated by BMW NA and if that influences the MOA relationship with BMW NA.
Thanks again to Greg and all the moderators for the time consuming work. The MOA and forum would not work with out you.
So, yeah, I'll join you in your fight, dang it, crap like this is STILL going on after all these years!
Brad D. - Member #105766
'77 R100RS - Black Beauty (big pipe, baby!)
'94 R1100RS - Sylvia