Don Stanley; aka Chuy Medina "El Burrito Ballerina"
BMWMOA #24810; www.azbeemers.org/forum #89
Hopefully I can say this within the forum as I was brought up in the Catholic church but bailed out long ago. Catholics are taught the Pope is infallible. Of course, the Bible states no one is perfect, not one except the Lord. Just as the Catholic church feels it is perfect so does BMW. Isn't it strange how we attempt to fool ourselves.
Hey Billy, that's ok, it was many years ago.
I said I was done here, however I do want to end this on a positive note. I will tell you why I trust Rob's opinion so well. Back in the day he was the guru of all that was BMW. He authored many of the classic BMW tech articles, his most famous was zero-zero. I don't even know how many roles he played in the BMWMOA organization, I just know he was well respected. I had the pleasure of communicating with him a few times regarding my Oil Head and attending a seminar he and Steve did in Death Valley many years ago.
I wish you guys the best of luck in trying to come up with a way to empower folks dealing with the BMW corporate.
It is not a question of the club wanting a person of this nature. It has supported the position of liaison in the past. This thread started with a post by a member asking for a stronger response from the club and included you in the process.
"I agree with Billy Walker and many other forum members that the MOA needs a more powerful voice to be able to influence BMW NA to take a second look at problems when they occur".
In the process of the discussion to this point at least one member has expressed some movement in this direction as part of the membership renewal decision process for them. So no I don?t think it is putting the cart before the horse. The two of them have been running down the road for years.
I am not concerned about money being siphoned from the coffers of the MOA. There are people and systems in place to deal with and manage that.
I am far more concerned about the expenditure of volunteer effort, personal capital and membership hopes/fears raised while this group figures out how they want to chase the horse and cart if they ever figure out a way to capture them what they will do with it.
Pass the mustard and UP THE REVOLUTION!
Wow, six pages plus of discussion that still hasn't gotten down to the bottom line. You can have all the ombudsmen you want, but in the end the only way to effect a change in a manufacturer's quality control, warranty support, or customer treatment is to vote with your wallet and your feet. The changes that have taken place in domestic auto producers of the last two decades, when US buyers were tripping over themselves to buy import cars, is a case in point.
I have a good friend whose wedge-k was repurchased by BMW after sitting unused in the dealer's service bay for nearly a year after a cam chain jump that destroyed the top end. He's currently riding a Ducati Multstrada, purchased in part using his proceeds from BMW. Oh yes, and the dealership in question is now closed. Vote with your wallet, vote with your feet, ride your new non-BMW machine back to your dealer and politely make sure he understands why you're now on a different marque and make sure he passes the message upchannel. When dealer orders drop off NA and AG will want to know why, hopefully they will understand that it's NOT THE ECONOMY, STUPID and address the issues.
BMWMOA is not the organization or vehicle to fix any customer support/warranty issues, and the OP should have done his voting years ago by trading the vehicle off-- if you're going to take a $$ hit the sooner you take it the sooner you will get over it and move on.
All IMHO of course.
1983 R80ST -- 1988 K100RS (r.i.p.) -- 1995 R1100RSL (gone, never forgotten) -- 2004 K1200GT w/Hannigan S/C -- 2010 K1300GT
Last edited by 36654; 06-13-2013 at 02:09 PM.
Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
Rule #1 BMWNA NEVER ADMITS FAULT-They didn't punch you in the nose, you hit them in the fist with your face.
Rule #2 Follow the great 20th century African Hunter Robert Ruark's advice and USE ENOUGH GUN
Rule #3 Re #2 in the 70's BMW M30 car engines regularly cracked heads because BMW was using thermal reactors rather than cats and this occurred regularly; in this case, enough gun took the form of a class action lawsuit to slap the arrogance out of BMWNA and get customers cars fixed
I absolutely disagree that this should not be a club issue. The BMW Car Club of America has advocates who indeed do intercede on behalf of their members with dealers and BMWNA. Those of us who vacationed in the "Tropical Paradise" (AKA Viet Nam) learned one lesson if nothing else; UNIT LOYALTY!!! If we don't take care of our own, what good are we?
I'll add something else. There's a saying in Italian and it goes like this: Uno pesce puzza dalla testa. I am sure there is something similar in German.