This is the contact information that every member needs to know about. It took me 3 years to get past the 1-800.... customer service polite but powerless employees. The only way I got through to BMW Corporate was by posting on the Motorrad facebook page. I got a call the very next day after I posted.
This information will save a lot of time and get you inside the New Jersey BMW headquarters. Anthony is a very nice guy with a difficult job. I don't agree with his decisions but he is still a very professional guy to deal with.
Pass this information on to other members with problems and save it if you need it later on.
This is the contact information you need to reach BMW Motorrad NA;
Anthony Cavanaugh is TEAM Leader in charge of pre-litigation and vehicle buy-back. His email is Anthony.email@example.com
Anthony Cavanaugh's direct line is 201-263-8215
CEO Ludwig Willisch at firstname.lastname@example.org
Vice President Hans Blesse at Hans.Blesse@bmwna.com
When in doubt contact a lemon lawyer, that gets BMW?s attention.
Let me know if I can be of any additional help