Mr. Holdford has explained his unit's issues to those of us in the BMW MOA a number of times. I must say I feel the buy-back offer of $1,241.17 is inappropriate assuming Mr. Holdford's story is accurate.
As of today's date: Thursday, June 06, 2013 the retail value of his unit appears to far exceed BMW's buy-back offer as per both NADA and Kelley Blue Book. I am well aware there are many sources to arrive at supposed retail value of any given vehicle but at the same time your offer appears to be substantially low. These are numbers that I arrived at today:
As per NADA Thursday, June 6, 2013 - Retail value approximately $5,880 to $7,740
As per Kelley Blue Book, June 6, 2013 - Retail value approximately $9,210
Assuming Mr. Holdford's story is an accurate one I feel the gentleman is entitled to a far more realistic offer of buy-back. Put yourselves into this gentleman's shoes and what he has gone through. Is this really the BMW way of handling issues for what appears to be a poorly manufactured product? I personally know of another gentleman (name can be provided upon request) that went through repeated seal failures as well on a R1200RT.
I assume it is not BMW's intent to sell defective product. When issues arise that appear to be the fault of the unit's production it would be appropriate to handle the issue in a moral and ethical manner. If a normal warranty repair doesn't do the job perhaps BMW needs to investigate and do what is right. After all if BMW NA/BMW AG feels it is inappropriate to expense out such a repair can you image what the customer feels like?
In closing, if this gentleman is telling the truth I feel it is the correct thing to do in order to reimburse him a market-justified refund. It is my sincere hope that you will come to the conclusion that handling this issue in a respectable manner is something that is morally and ethically the correct thing to do.
Thank you for your consideration.
Randy, I wish you the best but fear the worst. If you are able to get market value for the motorcycle you are THE man!! Best of luck!