billy walker
BMW Rider
There's a big difference in what I get paid and the rate the dealership charges. The expectations are a lot higher at the rates they charge and the consequences are more as well as it could be a safety issue. As far as blogging, it's my prerogative. If he did a great job, he could have gotten kudos too. it goes both ways.
100% correct in everything you said here. The problem is you're dealing with imperfect humans. You will never be able to stamp out all problems.
Given the power of the internet I believe bloggers have a responsibility to put out quality information. You happened to have a faulty repair. So you blogged about it. If every single dealer makes mistakes and every single dealer has negative comments about them just who are you supposed to deal with? People have an absolute right to blog. However, when you blog you are now the news source. With that should come the self-imposed responsibility of providing valid and accurate information. Would you want NBC just spouting off about different things without verifying sources and accuracy? You just hope the blog has been handled in a responsible intelligent manner. Part of that includes the dealer response and how they handled the error. This usually does not occur. What happens is you hear one-side of the story. If you're beginning to conduct business with a different dealer how are you verifying they have never committed a mistake?
I'm sorry but I need to stand by my original comments as I believe them to be fair to both parties. The offending dealer needs to know about its mistakes. An ethical store will work to ensure future work hopefully doesn't include the exact same error by the same tech. Either through further training, a technician attitude adjustment or by the loss of employment. Very difficult to know about customer issues if the customer chooses to remain silent. Sounds like a reasonable stance to take and might prevent a customer from getting hurt in the future.
How does your employer handle mistakes?