I was in Las Vegas last week for a little vacation. (why go there? GF's idea)
When traveling I try to stop at BMW dealers and pick up T-shirts. I am not overly picky, or cheap, but I have to tell you I usually do not come away with the warm and fuzzies. I find most BMW dealers to be aloof and somewhat less than friendly....That is the nicest way I can put it.
I visited Las Vegas BMW on Friday morning. Bright, modern, fantsatic looking store with a great selection of bikes (Husqvarna & BMW) and nice offereings of OE and aftermarket parts and gear.
I walked around and found a couple of T-shirts and stickers I liked and was greeted warmly by everyone I encountered.
When I mentioned that I was going to be doing some sightseeing via rental car the staff went into tour guide mode. Pulling up and printing maps for me, telling me little anecdotal stories about rides around the area & sharing the best places to eat & the often overlooked sightseeing gems in the mountains and deserts surrounding Vegas. These guys went all out and well beyond what I expected.
This is how it is supposed to work.
Yes, I bought a few things, but the profit they made on those things was small compared to the investment in time they gave me.
I'm a fan.