waxrash
New member
Would it be reasonable to expect a $315 jacket/controller combo to include the two AAA batteries required by the wireless controller?
My bad. The batteries are included. Just gotta find them in the packaging.
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Would it be reasonable to expect a $315 jacket/controller combo to include the two AAA batteries required by the wireless controller?
My bad. The batteries are included. Just gotta find them in the packaging.
Why did they bother with a wireless controller when the vest still needs "wired" power?
...can't say that my wired controller attached to my tank back was ever a problem for me.
Mine is in the side pocket of my riding pants.
Once it is set for the ambient temperature, it stays set. I never have to fiddle with it, and if I do, I just turn the knob slightly through the material of my pants.
One really does not have to see it. Its not like you are setting it to a temperature...there is no feedback from the jacket...just your body telling you it is too hot or too cold.
We have got by for 10 years with the wired controller, but if it was velcroed to the clutch reservoir cover or hung on my tank bag, it would be easier to use,
I'd heard that Gerbing had good customer service, so I'm especially surprised and frustrated with my current experience with them. I had a controller that died on me. I thought it might be under warranty, so I emailed them to inquire. No response. Emailed again and still no response. So I called them and after waiting on hold for quite a while, I spoke with someone who was helpful. She verified my controller was under warranty and gave me an RMA number. I mentioned the unanswered emails and she apologized and said they are busy. (Maybe less busy taking calls if they answered email?)
Anyway, I mailed the controller to Olympia the next day (from Seattle). That was over a month ago and I've heard nothing from them. I was really expecting them to drop a replacement unit in the mail to me right away, especially given that it's winter riding season. I've recently sent a couple more emails and even left voice messages to inquire about the status (all unanswered). This morning I tried calling again and have been listening to hold music for 25 min and getting ready to hang up.
Meanwhile - still unable to to ride to work on those chilly mornings. Any similar experiences or suggestions on how to get a response from them??
Wirelsss controller? I may be a pessimist, but I see myself heading up into Independence Pass, fiddling with the wireless controller for some heat, only to find out that the batteries had died... from the cold! Hard-wired is simpler; simpler is better.
pete
An optimist sees a glass as half-full. A pessimist sees the glass as half-empty. An engineer sees a glass that is twice as big as it needs to be.
My wife ordered a jacket liner for me for Christmas back in early November. She has called them a couple of times with no answer or if answered a flippant response! She was told that she would get it by middle to late December 2012. Well it is mid-January 2013
My wife ordered a jacket liner for me for Christmas back in early November. She has called them a couple of times with no answer or if answered a flippant response! She was told that she would get it by middle to late December 2012. Well it is mid-January 2013 and no emails to notify her of the status /QUOTE]
John
We have left messages on Facebook, as well as PM on this forum. We are unable to find an order for "Moore". Tom is unable to help if we don't have more info.
Thanks
Karol (Gerbings Hat)
My wife ordered a jacket liner for me for Christmas back in early November. She has called them a couple of times with no answer or if answered a flippant response! She was told that she would get it by middle to late December 2012. Well it is mid-January 2013 and no emails to notify her of the status /QUOTE]
John
We have left messages on Facebook, as well as PM on this forum. We are unable to find an order for "Moore". Tom is unable to help if we don't have more info.
Thanks
Karol (Gerbings Hat)
An all new phone system has been implemented, and customer service staff has been added. If there are any questions regarding orders, or order status...please call 800-646-5916 or 866-371-4328.
Karol
An all new phone system has been implemented, and customer service staff has been added. If there are any questions regarding orders, or order status...please call 800-646-5916 or 866-371-4328.
Karol
I hope they have added a lot of phones and customer service people. Tom Nolan told me customer service recieves 700-800 calls per day. WOW
FYI Karol works for Gerbing in sales
Jack
FYI Karol works for Gerbing in sales
Jack
You're right, Jack...hence the "Gerbings Hat"
I'm the Central Region Dealer Rep.
As a member of BMW MOA I was pointed to the forum to address the concerns of the lack of Customer Service. That's changing. Tom's working on it, and it IS changing.