Pandora Motorsports BMW

Any experiences with this dealership ?

Salesman Tyler promised to send me a stock seat that came with the 1200RT I bought from them. Now he tells me that the seat does not exist. What should I do ? Is the stock seat worth making an issue of this ? I wanted to find out for myself. But just like Watergate, one silly story has lead to another. I am loosing trust ??

Thoughts please.

Bradkap said:

Any experiences with this dealership ?

Salesman Tyler promised to send me a stock seat that came with the 1200RT I bought from them. Now he tells me that the seat does not exist. What should I do ? Is the stock seat worth making an issue of this ? I wanted to find out for myself. But just like Watergate, one silly story has lead to another. I am loosing trust ??

Thoughts please.

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If he said he would send you the seat, then he needs to step up and do it. Promises made are promises made.

The stock seat from a R1200RT has never been known to have any value, so there would be no reason for Tyler to hold out on you. Of course, once you get it you'll have to figure out what to do with it.
If you are located anywhere near me, feel free to stop by to take a gander at mine. It's well preserved, like many others, I bet, in my basement on a shelf.

grb60 said:

The stock seat from a R1200RT has never been known to have any value

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I don't completely agree...

On a recent 7,000 mile trip where I carried a Dry Bag on the pillion, I left the rear portion of my (leather) Russell at home and let the bag ride on the stock rear seat. When I take the bike for service, it goes to the dealership with the stock seat in place so that can take any abuse that gets dished out, and my dealer knows that if anyone needs to borrow an R1200RT seat while their stock pan is off being made into a custom seat, that I'm happy to lend it out.

So it's not MUCH use, but it's certainly not NO use...

And, I agree that a promise made should be a promise kept. If they are willing to break a promise on something small, what happens when it's something important?

Justin, owner, made things right

They mess up, but work hard to make things right

I was looking everywhere for gear for my kid. Their website said they had the items in stock, so I purchased a kid's jacket and pants from them. I got automated emails confirming my order, and restating that the items were in stock and ready for shipping.

I never heard anything else. A few weeks later, I sent an email inquiring as to the status of my order. I got a response saying they never had those items in stock, and their online catalog doesn't reflect their inventory. They refunded my charge, but in the meantime, they had possession of my $400 for a couple of weeks, and as far as I can tell, they would have kept it until I asked for a refund.

I sent a snot-gram, and I too heard from Justin, who apologized profusely and refunded shipping charges on items they did have in stock that were shipped to me.

Now that I see what a splash BMW of Chattanooga/Pandora's Motorsports is making with the MOA, I can understand why Justin is so interested in placating MOA members. In my snot-gram to BMW of Chattanooga, I explained that I was an active participant in the MOA forum, and I would be sure to report this absence of customer service to my fellow members.

When dealing with merchants who rely upon word of mouth advertising among a relatively small group of potential consumers, the squeaky wheel gets the grease.

Seeing what they did to a K-1600 is all I need to know about them.



Fugly

stock seat

What color is the stock seat and what year of RT?

I recently moved down to Chatty, so these guys are now my local dealer. I have had nothing but good experiences from Pandora. The owner is very active in the MOA and local chapter which is really nice.

They do free lunches in house pretty much every saturday from what I have seen and from what I have heard from friends who have purchased bikes from them, are really great in that respect compared to other dealerships in the region.

Sounds like they eventually got there for you and from what I have seen of the owner so far, I don't doubt he would try his best to make sure you are happy with your purchase/service.

I called them for some info on an 1100s I was shipping from England to the US. I spoke w/Justin and he bent over backwards hooking me up w/information. Even knowing that I wasn't buying anything he took his time to help. Nice guy, nice shop, great staff.