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Thread: Garmin Zumo 550 Repair Parts Source?

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    Garmin Zumo 550 Repair Parts Source?

    I need the rubber piece that also serves as the ON/OFF switch cover/button. As it is there is no seal plus the rubber falls away and cannot turn unit on or off. I may try a quick fix of liquid rubber for now but that's not a good repair. Would like to self-repair with a new part rather than pricey send in to Garmin or buying a dead unit with older rubber too. HELP!!!

  2. #2
    Registered User kgadley01's Avatar
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    I would call Garmin and ask if they could sell you the piece you need. They just replaced my 3 year old Zumo for free...
    AKA SNAPGADGET
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    I have read one comment on ADV rider that they were able to trade in their unit,i.e. do an exchange & got the price down while getting new rubber. When I get them to answer , I'll post the results.

    I called Garmin(get something to read,etc.,when you do) & got the 1/2 price deal of $75 to exchange my unit for another thats been through their "process" & comes back with same maps installed & 90 day warranty. Couldn't get the girl to say they would sell me a rubber part. I pay shipping to them , they send it back in 10-14 days & instructional email states you usually get a different unit. Mine has 2010 NA maps & they want $50 for 2013 maps-how do you buy a 2013 map? Hard to envision that...
    Last edited by kantuckid; 05-31-2012 at 09:47 PM.

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    Registered User marcopolo's Avatar
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    Unless a Garmin unit is somewhat new (don't know what their cutoff is), if you send a GPS to them for "repair", they simply send you a refurbished unit in exchange. Your original unit may at some point get refurbished and added to their pool of refurbished units. All this for a price, of course.
    Mark
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    Yep, that's what she said.

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    A couple years ago I sent in a BMW version of the 550 that had died with the bubbled screen defect caused by a bunch of bad screens used in original manufacture. Got a different refurb back that was like new and has been trouble free since. I wouldn't hesitate to do this again if needed- its a pretty good deal.

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    Quote Originally Posted by kgadley01 View Post
    I would call Garmin and ask if they could sell you the piece you need. They just replaced my 3 year old Zumo for free...
    Who do you know? I even mentioned my being a KC Royals Fan AND a Chiefs fan to the girl @ Garmin(they are near there in Lenexa,KS) & it got me not much...

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    Registered User kgadley01's Avatar
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    Quote Originally Posted by kantuckid View Post
    Who do you know? I even mentioned my being a KC Royals Fan AND a Chiefs fan to the girl @ Garmin(they are near there in Lenexa,KS) & it got me not much...
    I called Garmin and the guy was trying to to get my unit to work by having me do stuff on the computer. I'm not that computer savoy and he got frustrated and transfered me to a girl. The girl did not understand why he did the transfer, as she did not work in that area. She said I had not been treated fairly and she sent me a newly refurbished unit free. I said thanks...
    AKA SNAPGADGET
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    Well ain't that a fine howdy do! I got to pay $75 because why...? I talked to her for a good while & it was like the $75 (half price) was a good deal & she had to get permission to do it! They need to be consistent!
    Somebody @ the Sedalia seminar with Garmin guy there, needs to tell him that parts also need to be available when a rebuild isn't whats needed! These are high priced units & spending more for not much isn't cool!
    FWIW: I got my "refurbished unit"(marked as such) back today. It is a different unit than the one I sent and has a new case,new screen, & new rubber on both sides & new serial #. The other thing I noticed immediately when booting it up is that when you are "keying in" letters & numbers for an address(had to put in my home address as its empty except for NA maps) it is a newer/better version that has all the alphabet/numbers on the screen at once, so much faster & convenient! Before you had to move back and forth to access all of them.

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    What you noticed is simply a menu choice in the software. Your old one proably did it too.
    One change in the 550 software was that early BMW units (but not the non-BMW version) didn't have XM software as std. Later software updates have it and are easily installed on the early BMW models.

    Yes I knew screens were available for about half thecost of getting a Gamin refurb and I've built enough electronics to be comfortable doing that sort of switch - but I could justify using my time, etc etc for the difference. Sure it would be nice if Garmin made small parts more freely available, though.

    My major complaint is their too small built in memory despite the current low price of memory chips. At that pirce it ought to have several times as much memory as they install..

    Germns have improved a fair amount recently. I've got a car unit bought for less than $200 at Costco that has better nav functions by far than the 550 though it lacks some of the bike specialty bits in the 550. I would prefer it for normal use anyway if it were waterproof. Te forthcoming 350 should have the nav improvments built in but I'm not springing for ny new and expensive bike uint.

    I put a 220 on my female riding companions bike- its OK but lacks capability to store enough routes. OK for her since she's not a computer route planner but no where near adequate for me..

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