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Thread: Service at Magic City Cycles in Orlando

  1. #16
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    Bought my 2011 F650GS bike from Magic City.

    This is probably off topic, but anyway...I bought my F650GS from them. No, they will not get any type of award for altruism, but they dealt reasonably with us. The real problem is their back office folks. Took me 60+ days to get my tags, and that was with a lot of begging, pleading, and threatening. I even asked their owner to give me a call and he blew me off. Additionally, their finance guy piled a bunch of charges on us, which I had to make him take off, and tried to charge a higher interest rate.

    Recently, I was in the market for a Ducati (which they sell as well) and they lost that deal because I went somewhere else instead of dealing with them. It's too bad, because their sales staff is great. Still waiting to see what it's like when I take my bike in for service :-/ I'm hoping that goes well.

  2. #17
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    Good luck. Cory was a really nice guy...but what they did is beyond bad. I got a call today and the cooling issue was the result of a faulty radiator cap. Wasn't broken before I took the bike in, and I certainly didn't take it off after I got the bike back. Just saying.....

    I made a big mistake by taking the bike there. Won't happen again, nor will they get any business from me or anyone else I can convince otherwise. Don't care how good their sales guys are, when I buy the GTL and the new C650 Scooter for my wife next year, it will be from another dealership other than Magic City or Daytona (same owner). If they had stepped up and made it right, it would be a different story. I got a half-assed attempt only.

  3. #18
    look out!!! Visian's Avatar
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    Quote Originally Posted by vectorprime27 View Post
    If they had stepped up and made it right, it would be a different story. I got a half-assed attempt only.
    come on up to BMW Motorcycles of Atlanta. They have a great reputation for quality work and treating people right.

    ian
    Go soothingly through the grease mud, as there lurks the skid demon.
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  4. #19
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    Orlando Magic City Cycles

    Quote Originally Posted by Visian View Post
    come on up to BMW Motorcycles of Atlanta. They have a great reputation for quality work and treating people right.

    ian
    I have had good luck with Corey and Magic City Cycles.

    My old '00 and now '09 LT have both been serviced there.

    Corey has gone to bat for me twice, once with Dunlop and another time with BMW for a cracked fairing part and both time the results have been in my favor.

    I recently had the 24K done on my LT and went on a 1500 mile trip the following day and all was well.

    so I would give Magic City Cycles a

    I have also been to BMW Motorcycles of Atlanta for an on the road tire change and they have a GREAT store and repair shop for the time I was there.

    I would go to BMW Motorcycles of Atlanta gain if I had the chance.

    Oh and a plus for BMW Motorcycles of Atlanta was that the owners are there and in the shop... I have no clue who the owners of Orlando Magic City Cycles are...

  5. #20
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    Thumbs down

    Read the whole thread and tell me if you really think they did a good job for me, or if they stepped up. Ultimately, they were unable to even figure out what they had done wrong (damaged the radiator cap), although they certainly had no qualms about taking all the time they wanted trying to figure it out while I was paying by the hour for their ineptitude. Nothing against Cory personally...he's a very nice guy, but given the hours of mine they wasted, and the money spent I'd be stupid to go there again. Just saying....

    One of our riding buddies did buy a GTL from them, but according to Dan, Magic City will never lay a wrench on it....ever. He was on the trip (for me) from hell and knows first hand what they did and did not do.

  6. #21
    Ahead of my time bigdelta's Avatar
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    BMW of Orlando was the 1st motorcycle shop I ever dealt with.That was 21 years and 2 locations ago.Larry and Anna Caan owned the shop and it was great.Wally was the parts guy back then.After Larry was tragically killed on a new 1200GS,the 1st one they rec'd,Anna sold the shop,all I've heard has been negative.I did visit them for work when they moved to OBT but after Daytona bought them,their prices and PDI rates and other add-ons increased for bike sales.I may be wrong but I believe Daytona got a sweetheart deal on the Orlando franchise since I believe it was a distress situation due to Larry's pasing.If I am wrong,please tell me.
    Back in the early 90s it was a good shop.

  7. #22
    Ahead of my time bigdelta's Avatar
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    That would be BMW of Daytona.

    Quote Originally Posted by pauleknight View Post
    I have had good luck with Corey and Magic City Cycles.

    My old '00 and now '09 LT have both been serviced there.

    Corey has gone to bat for me twice, once with Dunlop and another time with BMW for a cracked fairing part and both time the results have been in my favor.

    I recently had the 24K done on my LT and went on a 1500 mile trip the following day and all was well.

    so I would give Magic City Cycles a

    I have also been to BMW Motorcycles of Atlanta for an on the road tire change and they have a GREAT store and repair shop for the time I was there.

    I would go to BMW Motorcycles of Atlanta gain if I had the chance.

    Oh and a plus for BMW Motorcycles of Atlanta was that the owners are there and in the shop... I have no clue who the owners of Orlando Magic City Cycles are...

  8. #23
    Ahead of my time bigdelta's Avatar
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    I have many friends in Orlando having lived there for 18 years prior to retirement.
    They will never see a penny from me either.I have heard mostly negative comments from riders.There are 2 good dealers down this way-Hap's in Sarasota and BMW Motorcycles of Ft Myers.Not quite as absurd as riding up to Gritsville for service.

    Quote Originally Posted by vectorprime27 View Post
    Read the whole thread and tell me if you really think they did a good job for me, or if they stepped up. Ultimately, they were unable to even figure out what they had done wrong (damaged the radiator cap), although they certainly had no qualms about taking all the time they wanted trying to figure it out while I was paying by the hour for their ineptitude. Nothing against Cory personally...he's a very nice guy, but given the hours of mine they wasted, and the money spent I'd be stupid to go there again. Just saying....

    One of our riding buddies did buy a GTL from them, but according to Dan, Magic City will never lay a wrench on it....ever. He was on the trip (for me) from hell and knows first hand what they did and did not do.

  9. #24
    guitarin
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    I just spoke with the General Manager at Magic City. We had a good conversation, he stepped up to the plate, and in short, I'm satisfied.

  10. #25
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    so sorry about the Magic City Cycle problems

    Although I do most of the simple stuff on the LT myself, I do trust Corey and the guys there..

    I have spent a few minutes in the shop speaking with each technician who was working on my bike and stayed out of their way, but respectfully asked questions and observed when I could.

    I recently purchased another 09 K1200lt from a person who got the bike from Magic City new and had Corey "replace" the factory suspension, side and center stands. ( the original owner was a bozo and had the bike lowered and I did not like the ride of the lowered bike).

    With all this being said I still like and trust the Magic City Cycle guys and would trust them to do the harder work that I cannot do or do not feel comfortable doing.

    I still give Corey and the service department

  11. #26
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    I tried to buy my new R1200R from them. never called me back. Never responded to my email. If that's all the enthusiasm they can muster for a SALE...? Not trusting them for anything else. Also tried to buy from the Daytona shop. The exact quote of the sales manager was "This is not a distress item that we need to sell for $2,000 discount." (They had the sticker on the bike - exactly the same one I purchased from Haps in Sarasota - marked at $16k+ and I happen to know the MSRP is under $15k.

    Unfortunately, it's a long way to Sarasota for warranty service if needed (so far all I've had was the dreaded fuel strip failure). But I'd ride 150 miles from Orlando to AVOID these guys. Too bad Tom High at Rennsport Motorrad in Deland can't do warranty work. I intend to take him any non-warranty work I can't do myself.

    Bob

  12. #27
    Curmudgeon At Large Bobmws's Avatar
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    +1 on...

    Quote Originally Posted by yonderbob View Post
    I tried to buy my new R1200R from them. never called me back. Never responded to my email. If that's all the enthusiasm they can muster for a SALE...? Not trusting them for anything else. Also tried to buy from the Daytona shop. The exact quote of the sales manager was "This is not a distress item that we need to sell for $2,000 discount." (They had the sticker on the bike - exactly the same one I purchased from Haps in Sarasota - marked at $16k+ and I happen to know the MSRP is under $15k.

    Unfortunately, it's a long way to Sarasota for warranty service if needed (so far all I've had was the dreaded fuel strip failure). But I'd ride 150 miles from Orlando to AVOID these guys. Too bad Tom High at Rennsport Motorrad in Deland can't do warranty work. I intend to take him any non-warranty work I can't do myself.

    Bob
    ...Tom High. Known him for 20+ years. He's my go to guy for the few things I don't/can't do myself.
    Bob Weis
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  13. #28
    2012 R1200R
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    Quote Originally Posted by Bobmws View Post
    ...Tom High. Known him for 20+ years. He's my go to guy for the few things I don't/can't do myself.
    That's good to know. Being a Beemer Noob... I'm still gathering data.

    bob

  14. #29
    Registered User Tewster2's Avatar
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    Tom high. Nice guy.

  15. #30
    On the Blue Roads RevWillie's Avatar
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    Tom can bring them back from the dead!

    I've known and ridden with Tom High for about 20 years, and I know he knows how to bring bikes back from the dead. He blew up in KY on the way to the DuQuoin National Rally, way back in the past century. Got a good HD owner from KY to take him and his bike to DuQuoin IL. He sat down under a pitiful shade tree and did a engine transplant in the middle of the national rally. BMW of St. Louis found a spare airhead engine, and he used his tools and a few borrowed ones and rebuilt his bike. We rode back to NC after the rally, and he rode back to FL. That bike "Gretchen"(and that engine) is still running. He knows his BMW's, especially the airheads. A good mechanic, and a good friend.
    Onward, through the fog!

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