UPDATE TO THIS ON PAGE 4 post #57
What is the potential of a Class Action Lawsuit against BMW North America? For what you say? They are not forthcoming with written requirements and documentation of service intervals for BMW Motorcycles. In short they are standing by while customers spend millions each year on needless service work.
They force you to go to the dealer and if you call 4 dealers you will get 4 different requirements on what needs to be done. Essentially you are being forced to go to the dealer to have service done to keep the motorcycle in warranty. You cannot even get recommended oils from BMW NA. The only oil mentioned in the manual is the engine oil, nothing on gear or rear drive. I understand they are trying to support the dealer network by driving business to them but not everyone is near a dealer. I have to make appointments 2 weeks in advance to get in on a Saturday and even then I am not sure what actually needs to be done as BMW NA does not release that information.
How do I know what needs to be done to keep the bike in warranty versus what extra services the dealer is trying to sell me? I can"t because BMW NA is complicit in having the dealers sell me things I may not need. This being the case thousands are having their hard earned removed from their wallets for needless service work. If a dealer tells me I need new plugs at 12k and another tells me 24k BMW NA says "yes, that is right". I do not think I am being too dramatic here as all I am asking for is a simple maintenance schedule. What in the hell is the big secret here? The secret is BMW NA has decided to not get involved and let the dealer charge you whatever they want without question. They are bilking their customer out of millions this way and it simply has to stop. What do you say?