Last week i bought a Givi AF 330 ( $245)for my GS 2011 1200 from Helmet Head Cycle.
I was installing it and the lower part of the windshield cracked and broke down.
I did call them to see if the can replace the part and they answered me that I do have to buy the whole crappy windshield system again
I asked for help to at least fix it or buy the lower part again and they said again " You have to buy the whole thing again"
I do blelieve that this is a F***** Up kind of answer/service to give to a loyal customer.
Next time I need and accessory for mi bike I wont buy anything from GIVI USA.
More over last week I also ordered a GIVI SR689 Monokey Top Case Adapter ($114) and they sent the order "twice" and I only got charged "once". So I acted very honest by cllaing them and let them know that they made a mistake by sending the part twice so I will sending back to them instead of selling it on EBAY to make money out of it.
I was too nice and gave it back.
Who would like to be treaded like that after you spent hundreds of dollars in parts?
I got a very poor customer service/help,
It was not right to a loyal and honest customer to GIVI USA
Just a thought from a screwed-up customer:
THINK TWICE BEFORE BUYING GIVI PRODUCTS.