Have a 2010 R1200GS Adventure with all the bells-n-whistles on order - can't wait for delivery - ordered it 5 months ago. Love the bike - but man, the wait is killing me. So, what gives with BMWNA's customer service, you call and you get lip-service. There was a time years ago BMW was somewhat "customer-centric", but no more. The local dealer is frustrated, and BMWNA isn't helpful at all. Anyone have any suggestions? I've been riding BMW's exclusively since 1977 and never had the problem with them that I'm having now. You'd think in this down economy, they would be jumping at the opportunity to deliver a new bike. And if BMWNA is monitoring this forum, contact me, and let's talk. I've called your customer service people twice and gotten nothing but a run-around.