M
MotorRunning
Guest
I wanted to give a heads up on my recent experience with Twisted Throttle. On 12/22/2009, after shopping around, I called Twisted Throttle to order a PIAA light bracket kit, including wiring harness for my RT. Their website had the 2 brackets, hardware, and wiring harness for $87.95 which I thought was a good deal. I spoke with a Brian who confirmed the contents of the kit and price. We were both looking at the item on the website while I placed the order. On 1/5/2010 I called to check on the status and spoke with Matt, who advised me that the brackets would be drop shipped to me. When I inquired about the wiring harness, he told me that it wasn't included. I asked him to get on the website and I did the same as well. He acknowledged that I was correct but that it was a mistake on their website. Although I had confirmed everything with Brian prior to placing the order there was nothing they could do. He said he would try to "comp" me the harness but would need to get approval. Today (1/7/2010) Matt told me Twisted Throttle would not be able to honor their order as placed with Brian. Not only that, but since it was being drop shipped to me from PIAA, I would have to wait until I received it, call them for a return label, ship it back to them, and once they received it they would credit my card. He went on to say that they had corrected their website to remove the wiring harness ( I cancelled my order on pure principle - besides I can get them cheaper elsewhere!). He also mentioned that they are in the process of updating their website and some errors like this could occur.
I just wanted to let everyone know that if you are purchasing from them, be sure that you get what you're paying for. Although even after validating with their personnel, if there is an error - it sounds like they won't honor your order anyway.
I just wanted to let everyone know that if you are purchasing from them, be sure that you get what you're paying for. Although even after validating with their personnel, if there is an error - it sounds like they won't honor your order anyway.