Then why doesn't the board DO something to support consumer advocacy? Why aren't there articles in the News about the problems with new models and what BMW is (or is NOT) doing to fix them, as well as the fixes that other folks have found (which BMW often choses to ignore)?Originally posted by Greg Feeler First, I have to take exception to your implication that the Board ever looks at anything from other than the members' perspective.
The BMWMOA is the single largest consumer organization in the world devoted to BMW motorcycles. The BMWMOA has a track record of ZERO action when BMW makes design engineering and/or production quality mistakes. Why is that?
Yes, I know that there is a vacant consumer advocacy position. I'd bet a dollar to a donut that the MOA doesn't want a REAL consumer advocate in it. I'll take the position. I'll push BMW to be responsive to their BMWMOA constuency or else they'll see some articles in the News that contain plenty of quotes from their unhappy customers. If BMW remains unresponsive, they'll see press releases sent to the motorcycle media about the problems with various models. The only way to fix problems is to first admit they exist. BMWNA won't do that.
Apparently the BMWMOA won't do it either where the issue of TELLING BMW what is wrong with their products and PRESSURING them to give the owners some relief (when BMW fails to do it on their own) is concerned. Apparently the MOA is unaware of the leverage large consumer organizations have with their marques. That is a sad waste of consumer strength. You, the board, disappoint me. Somewhere on this forum is a post from a board member saying "Consumer advocacy is not in our charter... if you want to start your own club, go ahead." That certainly was not written from the "member's perspective" from which you seem to believe the board views the world.
Imagine how long it would have taken to fix surging if the MOA had been vocal about it, both to BMW and in the press. Sales would have tanked until it was fixed. The way things went, it took a DECADE. We can thank "the Board ever looks at anything from other than the members' perspective". Nope. You're not fooling me or any of the other members even if you are fooling yourself.