I purchased a new 2009 F650GS twin on Dec 10th 2008 from Victory M/C in Chandler, Arizona. I have yet to hear from BMW. I have not received my warranty card, my road service card, or my new owners kit. It has been over three months now. I have called the dealer several times and talked to the store manager about this. I have also called BMWNA four times and still have not one piece of evidence that I even have purchased the bike. The dealer claims he talked to the rep two weeks ago and still nothing. I haven't recieved even a card or letter?????
I did the 600 mile service at Ironhorse on the tenth and we discovered that even the owners manual was blank. ie the front cover had non of the information the dealer is supposed to fill in and the delivery service had not been stamped or filled out?????
Victory manager still claims I will recieve all and that "I must have slipped between the cracks". Funny thing is that is what BMWNA is saying also. (four times)
This is unbeleivable! Anyone have any suggestions? Is their anything else I can do?