Setting up my GSA with some aftermarket gear and I have two extremes examples of service from those two providers. I ordered a Kaoko throttle control from AdventureWS and ordered it in mid. Dec. 08. By the second week in Jan 09, no word on it so I called and left a message. No reply, I called again a week later and got a real person who said it was on back order and I would get it in a week. Well, the credit card bill cleared the end of Jan. and I waited about a week and no word, called again and was told the part was in the mail, I did recieve it Feb. 6th. Not happy with that service. On the other hand, great service from Cycle Gadgets, exactly what we have gotten use to for first class service. Very pleased. By the way Kaoko Throttle Control is first class even though it took 1 1/2 months to get with me having to make all the contacts. Will inform you on my satellite radio hook up.