I have their vest, arm chaps & controller. Bought more than a year ago.
An accident prevented my use, so it was brand new. I tried the unit last Fri. Called Widder Monday.
He said just send it in, we'll check it out. I sent it Mon priority mail and received it today Friday with a new controller - and the unit works (door to door - 5 days).
Great turn around and customer service.
It sounds like Widder is as good as Gerbing. Your result with Widder is the same I have had with the help from Gerbing. Congratulations to them both!
You say you tried it on Friday, I guess this means you tried it on Friday, and it didn't Work,?