"oh yeah - the Tire Nazi should also tell people up front that they should remove their own wheels - otherwise the work won't be done." - daver90s
Well said D, I could have saved myself a lot of time and stress with a little upfront warning. That said, I really liked Rob, and he worked his ass off. But to work that hard and STILL have dissatisfied customers (I wasn't the only one, I ran into a guy on Saturday morning who had brought his bike over for tires early on Thursday morning with nothing happening except for his bike being moved around) means that there is a BIG problem in the business plan or organization.